Overview of Monitoring Plans

    Home security is not one-size-fits-all, which is why we offer multiple plans to suit your needs and your budget. Our monitoring plans include everything you need for reliable security, like 4G cellular backup, unlimited notifications, and more. It’s also possible to add a "Cellular Only" option on to one of our plans. Read below to learn more about our plan types.

    1. Always On+ (Professional Monitoring: $19.99 / mo.)

    The Always On+ plan has all the features you need to ensure your home is protected 24 hours a day, 7 days a week. With this comprehensive plan, our professional agents do all the legwork, keeping watch on your home at all times. If an alarm goes off, Scout agents are always ready and available to handle the event. If necessary, our agents can dispatch the police to ensure your home’s security.

    How does professional monitoring work?

    When an unexpected actions occurs in your home, our professional agents immediately begin following your predetermined emergency plan.

    This involves:

    1. Reaching out to you and/or your emergency contact.
    2. If there is no response from you or your emergency contact, our agents will contact the police. To do so, we use a Scout UL-certified call center with license to dispatch the police in all 50 states, Canada, and the Caribbean. (Note: Scout Alarm only ships and supports hardware in the United States at this time).

    Please note: Dispatching the police is NOT a requirement for Always On+ plans. We only dispatch the police if you have specified in advance that we should do so. Some customers prefer to handle this situation themselves. Remember that Scout is here for you, and your security preferences are our number one priority. You can change Scout’s emergency plan at any time.

    The Always On+ plan includes:

    • Access to the Scout Alarm mobile apps (iOS/Android) and the web dashboard – Necessary to remotely monitor and control your Scout system!
    • 4G cellular backup in case your power and/or internet goes down
    • Unlimited text message notifications
    • Unlimited phone call notifications  
    • Push notifications
    • Email notifications
    • 24/7/365 UL-certified Professional Monitoring

    2. Always On (Self-Monitoring: $9.99 / mo.)

    Take matters into your own hands with the Always On self-monitoring plan. This plan does not include professional monitoring or police dispatch, but it includes all other features of the Always On+ plan. If an alarm is triggered, you choose who should be contacted and how. You might pick:

    • Yourself
    • A friend
    • A family member
    • A neighbor

    When an unexpected action occurs in your home, Scout will automatically reach out to your pre-selected contacts via push notification, call, email, or text message (the contact method is up to you!). This is the last action Scout will take. After that, the situation is entirely in your hands.

    The Always On Plan includes:

    • Access to the Scout Alarm mobile apps (iOS/Android) and the web dashboard – Necessary to remotely monitor and control your Scout system!
    • 4G cellular backup in case your power and/or internet goes down
    • Unlimited text message notifications
    • Unlimited phone call notifications  
    • Push notifications
    • Email notifications 

    ADD-ON: Cellular Only (Starting at an additional $15.99 / mo.)

    Protecting a home without internet? Unreliable internet provider? Add our "Cellular Only" add-on to either your Always On or Always On+ plan. Cellular Only starts at an additional $15.00 a month and depends on the number of sensors in your system. Contact Scout Alarm's Customer Experience team if you're interested running your Scout Alarm on cellular only!