Frequently Asked Questions

• Is Scout safe?

  Scout communications use 128-bit AES Cipher-block chaining encryption. The Scout system also features a back-up battery (included) and a 3G cellular chip communicating over VPN (activation required) to keep your system running when the power, internet, or both go out.

• What is included?

  Your Scout system is completely customizable. We’ll recommend a system for you on the pre-order page, but you can customize it to fit your needs. Each system needs to have a base station and a sensor for the front door, but besides that, the configuration you choose is completely up to you.

• What happens if my power, or internet, goes out?

  The Scout system features a back-up battery (included) and a 3G cellular chip (activation required) to keep your system running when the power, internet, or both go out.

• Will Scout work with other security products on the market?

  Scout utilizes a 802.15.4 mesh network. The specification that Zigbee is based on. We will be integrating with other security products over time that can communicated over this specification. We will also be connecting to web connected devices over their API's.

• How long do the batteries last?

  Your base station will be plugged in, so you will only need to rely on the battery in the event of a power outage. In that case, the base station will operate for approximately one week without power. The battery life in the other sensors around the house will depend on usage. We expect the batteries to last six to 12 months with average use.

• What phones work with Scout?

  You can alway control Scout through our mobile website, which will work on any internet-connected phone or computer. Additionally, we will have streamlined applications for iOS and Android devices rolling out closer to the shipping date.

• What if I lose my phone?

  If you lose your phone, you can still arm and disarm your system with the RFID Arm / Disarm panel (using your key fob) or with your computer. You can also disable your lost phone from arming or disarming the system until you find, or replace, your phone.

• How difficult is it to install Scout?

  Not hard at all! Just plug the Scout base station into your internet router and our software will guide you through the process. The sensors are wireless, so getting them in position is easy. Set up the preferences for your system and you’ll be ready to use Scout in no time.

• Does Scout have to be connected to the internet to work?

  Both of Scout's monitoring plans include cellular backup. Normally, all communications will go through the internet. In the event that your internet is down, or power is out, the signals will be sent out automatically over the cellular networks. In the event that you discontinue having cellular backup enabled, your system will operate as a local audible alarm.

• Does Scout monitor my system for me?

  You may choose to self-monitor your system, with cellular backup, for $4.99 per month. You may also choose to have your system professionally monitored by our call center for $19.99 per month.

• Does Scout call the police for me?

  Scout lets you choose how to respond to every alert. Each Scout system has a 3G cellular chip that can be activated to provide professional monitoring of your system for as little as $19.99 per month. With professional monitoring, Scout would be able to notify the police on your behalf. If you choose to self-monitor your system, you can set up customized responses. While Scout would not call the police, you may set up an automatic response to dial the police on your phone (or any phone) when an intrusion occurs.

• Can I get a discount on my homeowners insurance with Scout?

  Most home insurance companies do offer some level of discount to their customers for having a home security system installed. However, you would have to speak directly with your agent to determine if Scout would qualify your policy for such a discount.

• When will I be charged?

  Your credit card will be charged shortly after placing your order.

• Is Scout available to distributors?

  Yes. We’d love to talk with you further. Please reach out to us at We’d love to work with you!