Scout Alarm Overview

    Interested in purchasing Scout? Looking for a general overview? You're in the right place.

    How Does it Work?
    - System Overview
    - Hardware Specs
    - Arming/Disarming
    - Managing Members and Notifications
    - Installation and Moving your Scout

    Evaluating Your Home
    - What do I need? Sensor Placement and Security Needs
    - System Requirements

    Monitoring Plans and Features
    - Monitoring Plans Overview
    - Professional Monitoring (Always On+)


    How Does it Work?

    System Overview

    We know the idea of installing a new home security system can be intimidating, but Scout’s DIY installation is a breeze. It takes about 30 minutes (and no power tools!) to install and activate your new Scout.

    Scout’s configuration is based around the central unit: the Scout Hub. Think of the Scout Hub as the brain of your system, continuously keeping tabs on all the activity in your home. The Scout Hub pairs wirelessly with the other Scout sensors, so there’s no need for unsightly cables.

    After activation, you can monitor your Scout on-the-go from within our app or through your web browser. Whenever an activity takes place in your home, you’ll receive relevant notifications. You can choose what kinds of notifications you want to receive, and how you’d like to receive them (text, push notification, call, or email). Use the Scout app to manage notification preferences, add or delete Members, arm or disarm your Scout, and more.

    Hardware Specs

    The Scout Hub is Scout’s central communication center. It connects to your home router and continuously tracks all of the sensors in your home. The Scout Hub contains a Zigbee and Z-Wave chipset, a 105 dB siren, a 12 hour backup battery, and a 4G LTE cellular chip. If you have an Always On or Always On+ plan, you’re covered at all times, even if you lose power or the internet goes down.

    The Scout Door Panel monitors the main door activity. When the door is opened, you’ll hear a chirping sound. If your Scout is armed and an intruder enters your home, the door panel’s 105 dB siren will sound. Alternatively, you can place the Door Panel anywhere you want to easily control your Scout. Instead of attaching it to the door, you can leave the Door Panel on a shelf or near your bed for easy arming/disarming at night. Use the Scout app, or a key fob to arm or disarm the Door Panel in seconds.

    Other types of sensors are Access Sensors and Motion Sensors. Use Scout Access Sensors for anything else in your home that opens and closes, like cabinets, safes, doors, or windows. Use Scout Motion Sensors for high traffic areas, such as staircases and entryways. With a 25ft range and a 90 degree viewing angle, Scout Motion Sensors are highly sensitive to movement,  even in complete darkness.

    Arming/Disarming

    Arming and disarming Scout is fast and easy, and our integrations provide added options to arm and disarm your system. Below is a list of all the options you have to arm and disarm your Scout system:

    Scout Mobile App & Web Dashboard: simply press the shield icon on the home screen of your app to arm and disarm your preferred mode.

    Key fob & RFID Sticker: swipe your fobs and stickers against any door panel in your home.

    Smart Locks: sync your alarm modes with the lock's opening and closing. Easily arm and disarm from the lock's keypad, or in the app.

    Alexa & Google Home: verbally arm and disarm your preferred modes. For your security, Alexa or Google will ask for your secret pin code in order to disarm.

    IFTTT: use applets to set up geofencing, schedule arming/disarming, and more!

    Managing Members and Notifications

    Grant access to friends, family, babysitters, or roommates by adding them as Members. With the Always On or Always On+ plan, Members can gain entry through the Scout app. You can add unlimited Members and key fobs to each Scout location.

    Installation and Moving Your Scout

    Installing Scout is simple and hassle-free. There’s no drilling, wiring, or expensive installation process – just a few minutes of setup, and you’re good to go. After signing up for Scout, you’ll receive an installation box with everything needed for self-installation. The Scout mobile app also includes step-by-step installation instructions.

    Scout is the ideal solution for renters or homeowners, because moving with Scout is a breeze. All Scout sensors come with replaceable adhesive backing which is easy to remove. If you move, we’ll send you new adhesive to easily transfer your Scout to your next home. Just remove the adhesive backing, pack your sensors and Scout Hub, and reconfigure Scout in your new space.

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    Evaluating your Home

    What do I need? Sensor Placement and Security Needs

    Scout is customizable because we realize that no two homes are the same. Your Scout set-up will depend on the size of your home and your individual security needs.

    At minimum, you’ll need one Scout Hub and at least one sensor. We recommend that you place Door Panels on main entrances and exits, especially doors where you want to use a key fob to arm/disarm. For windows and other exit doors, we recommend a Scout Access Sensor. Place Scout Motion Sensors in key areas that an intruder would have to walk through, like the stairwell or main hallway. If you have a large amount of windows, you can also use Motion Sensors to monitor multiple windows. The Scout Motion Sensor can detect any kind of motion within a 25 ft range.

    Don’t forget: You can also use Scout Access Sensors to secure anything that opens and closes, like cabinets and safes!

    System Requirements

    Scout requires a power source, and primarly, a direct connection to a router or modem via ethernet. If you do not have internet service, you can enable our "Cellular Primary" add on to your monitoring plan, for $15.00/month in addition to your monthly monitoring charge.

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    Monitoring Plans and Features

    Monitoring Plans Overview

    Home security is not one-size-fits-all. Whether you want to self-monitor your home, or use Scout’s professional monitors, we have a plan to match your specific needs.

    The top tier plan is the Always On+ Plan. This plan includes:

    • 24/7/365 Professional Monitoring dispatch for police and fire
    • Custom alert notifications (text, push notification, call, or email)
    • 4G LTE backup (AT&T and T-Mobile)
    • Access to the Scout mobile app for you and an unlimited number of members at your location

    The Always On Plan has all the features of the Pro-Monitoring plan, except access to Scout agents. If an alarm is activated, Scout sends an automatic notification to your pre-selected contacts. You choose who receives the notification and how Scout notifies them (text, push notification, call, or email). For example, you can set up text notifications to a neighbor when you are on vacation.

    No internet? No problem. We have “Cellular Only” add-ons to our existing plans. Starting at an additional $15.00 a month, we can cover your home in those tricky situations where internet may not be accessible.

    Professional Monitoring (Always On+)

    Only the Always On+ Plan includes professional monitoring. If an unexpected action occurs in your home, Scout’s agents are always available and ready to dispatch the local authorities if necessary.

    Our agents can respond to an alarm by calling you, a neighbor, or a family member. If there’s no response, our agents will dispatch the police. False alarm? Simply give a pre-determined pass code to a Scout agent to prevent police or fire dispatch.

    You can add Professional Monitoring to your account at any time. If you’d like to learn more about how Professional Monitoring keeps your home safe, read our Always On+ FAQ.

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