Interested in purchasing Scout? Looking for a general overview? You're in the right place.
How Does it Work?
Managing Members and Notifications
Installation and Moving your Scout
Evaluating Your Home
What do I need? Sensor Placement and Security Needs
Monitoring Plans and Features
Monitoring Plans Overview
Professional Monitoring (Always On+)
We know the idea of installing a new home security system can be intimidating, but Scout’s DIY installation is a breeze. It takes less than 15 minutes (and no power tools!) to install and activate your new Scout.
Scout’s configuration is based around the central unit: the Scout Hub. Think of the Scout Hub as the brain of your system, continuously keeping tabs on all the activity in your home. The Scout Hub pairs wirelessly with the other Scout sensors, so there’s no need for unsightly cables.
After activation, you can monitor your Scout on-the-go from within our app or through your web browser. Whenever an activity takes place in your home, you’ll receive relevant notifications. You can choose what kinds of notifications you want to receive, and how you’d like to receive them (text, push notification, call, or email). Use the Scout app to manage notification preferences, add or delete Members, arm or disarm your Scout, and more.
The Scout Hub is Scout’s central communication center. It connects to your home router and continuously tracks all of the sensors in your home. The Scout Hub contains a Zigbee and Zwave chipset, a 105 dB siren, a 12 hour backup battery, and a 4G LTE cellular chip. If you have an Always On or Always On+ plan, you’re covered at all times, even if you lose power or the internet goes down.
The Scout Door Panel monitors the main door activity. When the door is opened, you’ll hear a chirping sound. If your Scout is armed and an intruder enters your home, the door panel’s 105 dB siren will sound. Alternatively, you can place the Door Panel anywhere you want to easily control your Scout. Instead of attaching it to the door, you can leave the Door Panel on a shelf or near your bed for easy arming/disarming at night. Use the Scout app (or a key fob) to arm or disarm the Door Panel in seconds.
Other types of sensors are Access Sensors and Motion Sensors. Use Scout Access Sensors for anything else in your home that opens and closes, like cabinets, safes, doors, or windows. Use Scout Motion Sensors for high traffic areas, such as staircases and entryways. With a 25ft range and a 90 degree viewing angle, Scout Motion Sensors are highly sensitive to movement, even in complete darkness.
It takes less than 3 seconds to arm or disarm your Scout. Instead of manually entering a code into a keypad, you can use your smartphone, computer, or Scout key fob.
To use the key fob, simply wave it in front of the Scout Door Panel to arm or disarm your Scout. Be sure to keep the Scout key fob on your keychain, so you always have it handy.
Phone dead? Keys lost? Don’t worry – we also send you an RFID sticker to use in those situations. Place the sticker on a secret object in your home, then use it like a backup key fob.
Grant access to friends, family, babysitters, or roommates by adding them as Members. With the Always On or Always On+ plan, Members can gain entry through the Scout app. You can add unlimited Members and key fobs to each Scout location.
Installing Scout is simple and hassle-free. There’s no costly installation process – just a few minutes of setup, and you’re good to go. After signing up for Scout, you’ll receive an installation box with everything needed for self-installation. The Scout mobile app also includes step-by-step installation instructions.
Scout is the ideal solution for renters or homeowners, because Scout can go anywhere you go. All Scout sensors come with replaceable adhesive backing which is easy to remove. If you move, we’ll send you new adhesive to easily transfer your Scout to your next home. Just remove the adhesive backing, pack your sensors and Scout Hub, and reconfigure Scout in your new space.
No two homes are the same, and every Scout is different. Your Scout system depends on the size of your home and your individual security needs.
At minimum, you’ll need one Scout Hub and at least one sensor. Place Door Panels on main entrances and exits (like your front door and garage door). For other doors and windows, we recommend one Scout Access Sensor for each exit. If you live in a house or apartment with many windows, we suggest placing a Scout Motion Sensor in each room for extra security. Place Scout Motion Sensors in key areas that an intruder would have to walk through, like the stairwell or main hallway. The Scout Motion Sensor can detect any kind of motion within a 25 ft range.
Don’t forget: You can also use Scout Access Sensors to secure anything that opens and closes, like cabinets and safes!
The only requirement for Scout is a router, internet service, and power outlet; if you don't have internet service, you can add our "Cellular Only" monitoring plan add-on to connect your hub without internet. A Scout monitoring plan is also required, which allows you to manage your Scout from your smartphone, tablet, or computer.
Home security is not one-size-fits-all. Whether you want to self-monitor your home, or use Scout’s professional monitors, we have a plan to match your specific needs.
The top tier plan is the Always On+ Plan. This plan includes custom alert notifications (text, push notification, call, or email), 4G LTE backup, and unlimited access to the Scout mobile app. With this plan, our professional agents monitor your Scout at all times, even when the internet is down or the power goes out. If you’re not available to respond to a Scout notification, our Scout agents can act on your behalf and dispatch the police if necessary.
The Always On Plan has all the features of the Pro-Monitoring plan, except access to Scout agents. If an alarm is activated, Scout sends an automatic notification to your pre-selected contacts. You choose who receives the notification and how Scout notifies them (text, push notification, call, or email). For example, you can set up text notifications to a neighbor when you are on vacation.
No internet? No problem. We have “Cellular Only” add-ons for our existing plans. Starting at an additional $15.00 a month, we can cover your home in those tricky situations where internet may not be possible.
Only the Always On+ Plan includes professional monitoring. If an unexpected action occurs in your home, Scout’s agents are always available and ready to assess the situation.
Our agents can respond to an alarm by calling you, a neighbor, or a family member. If there’s no response, our agents will dispatch the police. False alarm? Simply give a pre-determined pass code to a Scout agent to prevent police dispatch.
You can add Professional Monitoring to your account at any time. If you’d like to learn more about how Professional Monitoring keeps your home safe, read our Always On+ FAQ.