Frequently Asked Questions

    Use this page to find answers to commonly asked questions about Scout products. Click the links below to jump to product-specific FAQs:

    Scout Hub
    Door Panel
    Access Sensor
    Motion Sensor
    Water Sensor
    First Alert Z-COMBO-G Smoke & CO Detector
    GoControl GB00Z-2 Glass Break Sensor
    Yale Smart Door Lock
    Key Fobs, RFID Stickers, and Members
    ZigBee Network
    Batteries
    Common Questions


    Scout Hub

    What is the Scout Hub? Is it required?

    The Scout Hub is the brain of your Scout system, and it is required to use Scout. The Scout Hub pairs and communicates with all your Scout sensors as well as Scout’s servers in order to notify you of important events.

    What do I need in order to install the Scout hub?

    The Scout Hub requires a router, internet connection, and power outlet. When you purchase a Scout Hub, a power adapter and ethernet cable are included in the box. The Hub connects to your router via the provided ethernet cable.

    I do not have internet at my location. Can I rely on the Scout Hub’s cellular backup?

    Yes! We currently offer a “cellular only” add-on to our existing monitoring plans. Learn more here.

    Does the Scout Hub have wifi?

    Not at this time.

    Does the Scout Hub include a SIM card? Is it possible to use my own SIM card?

    Each Scout Hub comes with a pre-installed AT&T SIM card. When you subscribe to one of Scout’s monitoring plans, the SIM card is activated and utilized in case of a power or internet outage. Our SIM cards are on the AT&T network, but we can switch your system over to the T-Mobile network if necessary.

    The Scout Hub is not compatible with other SIM cards, such as international SIM cards or SIM cards from other carriers.

    Does the Scout Hub have an RFID reader? Can you arm/disarm Scout from the Hub?

    No, the Hub does not have an RFID reader, and you can’t use the Scout Hub to arm/disarm your Scout. You’ll need a Scout Door Panel to arm/disarm Scout with a key fob or RFID sticker. You can also arm/disarm from the Scout Alarm iOS/Android app or web dashboard.

    Does the Scout Hub contain a backup battery?

    Yes! Each Scout Hub comes with a 12 hour lithium ion backup battery.

    Is the Scout Hub compatible with 240v?

    Yes, the Scout Hub is compatible with 240v.

    Is the Scout Hub smash-proof?

    The Scout Hub is not smash-proof, but having a smash-proof Hub is not necessary. As soon as one of your Scout sensors is triggered, the Hub automatically sends a signal to the Scout servers. Even if the Hub is smashed or broken, this does not prevent notifications from sending or police dispatch (if you have Always On+ professional monitoring).

    Door Panel

    What is the Scout Door Panel?

    The Scout Door Panel monitors the main entry points in your home and tracks whenever a door is opened or closed. It is comprised of two pieces: the main panel and the magnet. It also contains:

    • A 105dB siren
    • An LED light (to indicate the status of your Scout)
    • An RFID reader (to arm/disarm your Scout)

    The Door Panel comes with two RFID key fobs and one RFID sticker. To arm/disarm your Scout, swipe your key fob or RFID sticker by the Door Panel.

    What's the difference between a Scout Door Panel and Scout Access Sensor?

    Door Panels and Access Sensors are both excellent at securing entry points in your home. However, there are some key differences. Door Panels contain a siren which can “chirp” whenever  opened (this feature can also be turned off). Door Panels also contain an RFID reader, which is used to arm/disarm your Scout via key fob or RFID sticker.

    We recommend placing a Door Panel at main entry points in your home (e.g. a front door and back door) and anywhere you might want to easily arm/disarm your Scout.

    Access Sensors do not contain an RFID reader, and you cannot use them to arm/disarm your Scout. Access Sensors also do not contain a siren, which means they cannot "chirp" when opened. You can set the hub to "chirp" when an access sensor opens, but no sound will be emitted from the Access Sensor. Access Sensors are great for windows, basement doors, safes, and cabinets that you wish to monitor and keep secure.

    How do I know if I need a Door Panel or an Access Sensor?

    We recommend placing Door Panels on all the main entry points in your home (front doors, doors to garages, etc). It’s also a good idea to put Door Panels in places where you can easily access them to arm/disarm your Scout. If your Scout Hub is tucked away in a hallway or closet, put Door Panels in places that could benefit from a louder siren.

    Access sensors are great for windows, doors not often used, safes, and cabinets.

    Does the Door Panel have a keypad or panic button?

    Scout Alarm is a keypad-less system. We don’t have a physical panic button, but we're working on a panic button feature for the Scout Alarm mobile apps.

    Can the Door Panel be placed on the outside of the door?

    Not at this time. All Scout sensors are for indoor use only.

    Access Sensor

    What's the difference between a Door Panel and Access Sensor?

    Door Panels and Access Sensors are both excellent at securing entry points in your home. However, there are some key differences. Door Panels contain a siren which can "chirp" whenever  opened (this feature can also be turned off). Door Panels also contain an RFID reader, which is used to arm/disarm your Scout via key fob or RFID sticker.

    We recommend placing a Door Panel at main entry points in your home (e.g. a front door and back door) and anywhere you might want to easily arm/disarm your Scout.

    Access Sensors do not contain an RFID reader, and you cannot use them to arm/disarm your Scout. Access Sensors also do not contain a siren, which means they cannot "chirp" when opened. You can set the hub to "chirp" when an access sensor opens, but no sound will be emitted from the Access Sensor. Access Sensors are great for windows, basement doors, safes, and cabinets that you wish to monitor and keep secure.

    How do I know if I need a Door Panel or an Access Sensor?

    We recommend placing Door Panels on all the main entry points in your home (front doors, doors to garages, etc). It’s also a good idea to put Door Panels in places where you can easily access them to arm/disarm your Scout. If your Scout Hub is tucked away in a hallway or closet, put Door Panels in places that could benefit from a louder siren.

    Access sensors are great for windows, doors not often used, safes, and cabinets.

    Motion Sensor

    What is the Scout Motion Sensor?

    Scout Motion Sensors detect any kind of movement in your home. We recommend placing Motion Sensors in rooms with rows of windows or valuable items, and in high traffic areas such as staircases or hallways.

    What kind of sensor is the Motion Sensor?

    Scout Motion Sensors are passive infrared sensors or PIR sensors.

    Is the Motion Sensor pet-friendly?

    Not yet, but we’re actively working on a more pet-friendly solution (we need it too!).

    What is the range of the Motion Sensor?

    The Motion Sensor has a 25' range, depending on obstructions. The field of view is 90 degrees.

    Water Sensor

    What is the Scout Water Sensor?

    The Scout Water Sensor has copper detection probes that detect leaks and flooding. We recommend placing them under sinks, sump pumps, and water heaters.

    What is the detection range of the Water Sensor?

    The Water Sensor can detect moisture directly underneath the sensor, and up to 3 ft away from the main sensor panel. It has two small probes on the bottom, and a 3ft long probe, which can be placed in hard to reach areas, or against a drain.

    Can I use it for freeze detection?

    No, the water sensor cannot be used for freeze detection, it has an operating temperature range of 32-112°F.

    First Alert Z-COMBO-G Smoke & CO Detector

    What is the Scout Smoke/CO detector?

    The Smoke and Carbon Monoxide detector senses the air in your home, and monitors for unsafe levels of smoke and carbon monoxide. It features a photoelectric smoke sensing chamber and an electrochemical carbon monoxide sensor.

    The Smoke/CO detector also contains an 85dB siren, so you’re made aware as soon as smoke or CO is detected. This siren emits varying frequencies to ensure people of all ages can hear the horn well.

    How does it detect smoke and CO?

    The Smoke and CO detector contains a photoelectric smoke sensing chamber and an electrochemical carbon monoxide sensor.

    Does the Smoke and Carbon Monoxide detector have tamper prevention?

    Yes, the sensor contains locking pins that keep the alarm connected to the mounting bracket. There’s also a battery drawer that prevents the removal of the sensor’s batteries or siren.

    GoControl GB00Z-2 Glass Break Sensor

    What is the Scout Glass Break sensor?

    The Glass Break sensor monitors windows and glass doors in your home. It detects the thud and crash frequencies made by glass breakage, and notifies you if an intruder breaks a window or door. It has a 15ft foot range, and a 360 degree field of detection.

    How does it detect glass breaking?

    The Glass Break sensor has an internal microphone that listens for the specific frequencies emitted by breaking glass. It has two stage glass break detection, which monitors for the thud frequencies sounded when something strikes the glass, and the crash frequencies emitted when glass breaks.

    What is the range of the Glass Break sensor?

    The Glass Break sensor has a 15ft foot range, and a 360 degree field of detection.

    Where should I install the Glass Break sensor?

    We recommend installing Glass Break sensors in rooms containing a lot of windows or sliding glass doors. Glass Break sensors are especially helpful for picture windows that do not open and close.

    When installing the Glass Break sensor, place it on the wall adjacent or opposite wall to the glass being protected.

    Yale Smart Door Lock

    What is the Door Lock, how does it work?

    The Yale Real Living Smart Door Lock is a Z-Wave enabled device that takes the place of a traditional deadbolt. It has a keypad, which allows for easy locking and unlocking; you can also sync it with your modes to quickly arm and disarm your alarm.

    With an unlimited amount of codes, you can track and manage who has access to your home, and when. Easily schedule dog walkers for weekday afternoons, or delete a contractor’s access after renovations are complete.

    Can I use it to arm and disarm my alarm?

    Yes, you can have your Scout system arm when the door is locked, and disarm when the door is unlocked. This is especially helpful for busy mornings!

    Can I lock my door remotely?

    Yes, you can lock and unlock your door from anywhere via the Scout app!

    Will it work on left-handed and right-handed doors?

    Yes, the Door Lock can be fitted for left and right-handed doors.

    Key Fobs, RFIDs, Members

    What can I do with the key fob and RFID sticker?

    You can use the key fob and RFID sticker to arm/disarm your Scout system by holding it in front of the Door Panel. This is a great alternative to arming/disarming from your smart phone.

    What's the difference between the RFID sticker and the key fob?

    The key fob and the RFID sticker both arm/disarm your Scout Alarm. The key fob can be placed on your keychain, so you have it handy at all times. The RFID sticker is great for placing on a small "secret object" in your home. If you lose your keys and don't have your smartphone, you can arm/disarm Scout with the secret object as a back-up.

    Can Scout work with other existing RFID FOBs?

    Our system does not support other key fobs at this time.

    Do the key fobs work with the Scout Hub or with other sensors?

    The key fobs and RFID stickers only work with the Scout Door Panel.

    The Scout Hub and other sensors do not contain an RFID reader, and they can’t be used to arm/disarm Scout.

    Are key fobs and RFID stickers included in my order?

    Each Scout Door Panel includes 2 key fobs and 1 RFID sticker. You can purchase additional key fobs and stickers in our online store.

    Can you disarm Scout with a key fob from outside?

    All Scout sensors are for indoor use only. To disarm Scout with a key fob, open the door, walk in, and swipe the fob against the Door Panel. There is a customizable alarm delay, so you have time to disarm before the alarm is triggered.

    What are the dimensions of the key fob? RFID sticker?

    The key fob is a rounded rectangle, approximately 1.5 inches long by 1 inch wide and only a fraction of an inch thick. The RFID sticker is approximately the size of a nickel.

    How many key fobs/RFID stickers can I add to my system? What about members?

    You can add an unlimited number of members, key fobs, and stickers to your Scout system.

    What if someone loses a key fob or sticker that’s registered to my system?

    No worries – key fobs and RFID stickers can be deactivated at any time with a quick swipe in the Scout app.

    ZigBee Network

    What is the range between the sensors and the Scout Hub?

    The Scout Hub and sensors have an official range of approximately 150 feet, although we’ve found the range can be quite high. Take note that building materials can affect range due to Radio Frequency Interference.

    Batteries

    What type of batteries does Scout use?

    The Hub is powered through a wall outlet charger, and has a rechargeable lithium ion backup battery. The rest of the devices are powered by lithium ion or alkaline batteries:

    • Door Panel: 2 x CR123A
    • Glass Break: 2 x CR123A
    • Motion Sensor: 2 x CR2
    • Access Sensor: 1 x CR2
    • Water Sensor: 1 x CR2
    • Door Lock: 4 x AA
    • Smoke & CO: 2 x AA

    How long will the batteries last?

    Door Panel and Door Lock batteries last approximately 1 year. All other devices’ batteries last approximately 3 years.

    Sensor battery life is affected by various factors such as installation time, daily usage, radio frequency interference, and Hub connectivity.

    If you experience a power outage, the Scout Hub's backup battery will last up to 12 hours.

    How easily can I access the batteries in the devices?

    Sensor batteries are very easy to access. Every device has a removable faceplate with a finger pick slot.

    Will the Scout system alert me when the batteries need to be replaced?

    Yes. Low battery notifications are sent via email. In the Scout Alarm mobile apps and web dashboard, you’ll also see low battery warnings next to the sensor that needs new batteries.

    Need more batteries? You can order replacement batteries directly through Scout. Simply shoot us an email at info@scoutalarm.com.

    Common Questions

    What happens if I move?

    You can take Scout with you! The sensors are easy to remove and reinstall at your new home. Let us know so we can take the necessary steps to pause your monitoring plan. We can also provide you with fresh adhesive.

    Is a smartphone required?

    A smartphone isn't absolutely required, but highly encouraged to get the most out of your Scout Alarm. We've taken the features of a traditional key pad and placed them in our apps. Without a smartphone, you can control your Scout Alarm via our web app.

    Do you have an iOS/Android app?

    Yes! We have an Android, iOS, and web app.

    Is a monitoring plan required?

    Yes, a Scout monitoring plan is required. We offer multiple plan types to suit every budget.

    Do you offer international shipping?

    We do not offer international shipping or customer support at this time.

    Can the system detect break-ins via glass?

    Yes! The Glass Break sensor can be found on our online store, and paired to your Scout hub to monitor glass breakage.

    Is there a Scout Smoke Detector or Carbon Monoxide detector?

    Yes! The First Alert Smoke and CO detector is available on our online store. If you subscribe to our Always On+ plan, we can also dispatch the fire authorities.

    Please note that we cannot dispatch the fire authorities for Nest products or customers with SmartThings hubs. If you have a professional monitoring plan (Always On+) and integrate with Nest Protect, or utilize our monitoring for SmartThings, we can not dispatch for fire or CO.

    Do you have a video camera?

    We will be adding a an indoor HD camera in June 2018. In the meantime, we currently integrate with Nest Cam.