Video Cloud Storage FAQ

    What is Cloud Storage?
    How long are clips stored?
    Is Cloud Storage required to view my camera’s recordings?
    How much does Cloud Storage cost?
    Who can view my recorded clips?


    What is Cloud Storage?

    Cloud storage saves all of your camera’s recordings, and allows you to easily access and review these clips through the Scout mobile app.

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    How long are clips stored?

    Recorded clips are stored for 14 days.

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    Is Cloud Storage required to view my camera’s recordings?

    Yes, Cloud Storage is required to view recordings from any Scout camera. If you do not subscribe to Cloud Storage, you can view your camera's live feed, but no recorded clips.

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    How much does Cloud Storage cost?

    Cloud Storage costs $2.99/month per camera. If you subscribe to our Always On+ plan, the cost of one camera’s Cloud Storage is included with your subscription.

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    Who can view my recorded clips?

    Admins at your Scout location are able to view your camera’s feed. If you want to restrict their access, we recommend changing their account from an Admin status to a Member status.

    All recorded clips are encrypted, and no Scout agents are able to access your clips. For additional privacy, you can also disable your camera's recording and notifications at any time through the Scout app using your camera's device page.

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