Returns and Exchanges

    At Scout Alarm, we pride ourselves on building the best DIY home security system on the market. However, if you’d like to return Scout for any reason, we want to make the return process as simple as possible. Use the links below to learn more about Scout returns.

    Return FAQ
    - Does Scout have a return policy?
    - Does Scout accept returns from Amazon?
    - I’d like to return my Scout system.
    - I’d like to return one (or more) of my devices. I ordered too many!
    - I’d like to exchange a sensor for a different color/type of sensor.

    Scout Alarm Return Policy
    Return Instructions


    Return FAQ

    Does Scout have a return policy?

    Yes, Scout offers a 60 day return policy. If your order is eligible for a return, you will receive a full refund (shipping not included). You can review our policy in full below.

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    Does Scout accept returns from Amazon?

    We do not accept returns on items purchased from Amazon. Items purchased from Amazon are subject to Amazon’s return policy.

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    I’d like to return my Scout system.

    We’re sorry to see you go. If there’s anything we can do to improve your Scout experience, shoot us an email at support@scoutalarm.com. Otherwise, please see below for instructions for returning your system.

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    I’d like to return one (or more) of my devices. I ordered too many!

    No problem! You can visit our return portal to request a return for any sensors you do not need.

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    I’d like to exchange a sensor for a different color/type of sensor.

    Please visit our return portal to request an exchange.

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    Scout Alarm Return Policy

    • Scout Alarm only accepts returns for items purchased at www.scoutalarm.com. Orders/items purchased via www.amazon.com must be returned to Amazon and are subject to Amazon’s return policy.
    • Returns or refunds are not valid on orders shipped and/or used internationally.
    • Returns must be received by Scout within 60 days from the original date of receipt. Once a refund is issued, please allow 5-10 business days for the funds to return to your payment method.
    • All Scout products purchased through other retailers must be returned in accordance with the retailer’s respective return and refund policies.
    • To ensure a full refund, please repackage your Scout products with all cords, adapters, and documentation that were included with the original packaging.
    • Once items are received, they will be evaluated for eligibility of a full refund. If an item is heavily damaged, we reserve the right to process a 10% restocking fee or declare the item ineligible for a refund.
    • Once a return is received, please allow up to 72 hours for your return to be processed.
    • Note for customers purchasing with Affirm: Affirm will only issue your refund if Scout Alarm receives your returned items and processes the refund within 120 days from the date of purchase. After Scout processes the refund, Affirm will credit any payments you have made on your loan, up to the amount of the refund and excluding any interest incurred by Affirm, to your original form of payment within 3 to 10 business days.

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    Return Instructions

    1. Visit our return portal and follow the instructions provided
    2. Once your return is approved, we'll send you a prepaid return label
    3. Use the return label to ship your hardware back
    4. Once received, our team will issue a refund/exchange as preferred

    If you have any other questions about your return, please contact us at orders@scoutalarm.com.

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