Learn how to customize your notifications, follow the links below to jump to specific questions:
How do I update my notification settings? What types of push notifications can I receive? I’m receiving email notifications, but I want a push notification. Who receives notifications? What other notifications does Scout send? Help! I’m not receiving any notifications. What should I do? Why am I receiving multiple sets of the same notification?
To change your notification settings, follow the steps below:
There are 3 types of Scout push notifications available. If enabled, you will receive a push notification when these situations occur:
Arm/Disarm Change: Your Scout system is armed or disarmed by a Member at your location
Power Outage: Your hub loses connection to power and switches to battery back-up
Lost Sensor: A sensor goes offline and is no longer communicating with your hub
You can enable or disable these push notifications at any time through the “Notifications Settings” page.
Remember that these notification settings are not the same as Mode notifications. To edit notifications for active alarms, you’ll need to edit your Scout modes.
Push notifications must be enabled from within the Scout Alarm app; otherwise, you’ll only receive email notifications. Please login to the Scout Alarm app from your mobile phone to enable push notifications.
Admins and Members receive notifications.
The Scout support team sends an email notification to Admins when your hub remains offline for an extended period of time, or when a sensor has a low battery.
We’ll also send you a push notification when your hub loses connection to our servers or switches over to a cellular connection.
If you’re not receiving Push Notifications:
If you’re not receiving Email Notifications:
Duplicate notifications occur when multiple people are logged into the Scout mobile app under the same email address and password. All Members in your location should be logged in to the Scout app with a unique email address and password.
Read how an Admin can add new Members here.