Moving with Scout

    Tips and tricks for moving with Scout and installing it in your new home.

    Packing Up
    - Remove your Scout Sensors
    - Power Down your Devices

    Re-Installation
    - Update Professional Monitoring Info
    - Update Account Info
    - Reconnect your Devices


    Packing Up

    Remove you Scout Sensors

    To remove your sensors, we recommend slowly twisting and pulling the device, rather than trying to pull it off all at once. To reduce potential damage to your furniture or drywall, you can use a hair dryer to heat the adhesive and reduce its tact. You can also use a drywall knife to access the narrow space between the sensor and your door/wall/window.

    Pull off the sensors’ adhesive, or cover it with paper to make sure sensors don’t stick to each other during travel.

    Don’t forget to order complementary replacement adhesive from Scout. Contact support@scoutalarm.com, including your preferred shipping address, and the amount of adhesive you need, and we’ll take care of the rest!

    Power Down your Devices

    You’ll want to turn your hub and its back-up battery off to ensure your battery doesn’t drain during travel.

    To turn your hub off, please follow these steps:

    1. Remove power cord from hub
    2. Insert a straightened paperclip into the pinhole in the back of the hub
    3. Verify the lights have turned off on the hub

    To turn off your sensors, remove their batteries. Be sure to store them in a packed container so they are not punctured or smashed during travel.

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    Re-Installation

    Update Professional Monitoring Information

    For our Always On+ customers, ensure your address and contact information are up to date. If an active alarm is triggered, you want to make sure the police go to the right address!

    To edit your Pro Monitoring Information:

    1. Open the Scout Mobile app/web dashboard
    2. Tap the gear icon in the top left
    3. Select Subscriptions
    4. Tap on the name of the location you wish to edit
    5. Select Configure Monitoring Info
    6. Edit your information as needed
    7. Tap Update to save your changes

    If you have changed cities or states, double check with the local authorities to see if they require a permit. Contact permits@scoutalarm.com with questions, or to add your new permit number to our central station database.

    Update Your Account Information

    Make sure your address and account info is updated.

    To edit your account information:

    1. Open the Scout Mobile app/web dashboard
    2. Tap the gear icon in the top left
    3. Tap Account Details
    4. Edit your address, contact info, etc.
    5. Tap Update to save your changes

    Reconnect Your Devices

    To reconnect your Scout Hub, plug its power and ethernet chords back in.

    To reconnect Version 1 Sensors (2016 and earlier), delete and re-pair your devices. Be sure to re-add them into your alarm modes once all the sensors are reconnected.

    To reconnect Version 1S Sensors (2017 and later), return your batteries into your sensors.

    If you would like to pause your monitoring, or order replacement adhesive, contact us at support@scoutalarm.com.

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