Scout Motion Sensors detect any kind of movement in your home. If your Scout Motion Sensor isn’t pairing, causes false alarms, or is incorrectly tracking events, read below to learn what to do.
Help! My Scout Motion Sensor isn’t pairing. My motion sensor is offline. My motion sensor is causing false alarms. Why isn’t my motion sensor setting off my alarm? My motion sensor isn’t chirping. Why aren’t motion events showing in my activity feed? Are motion sensors pet friendly? How do I use Scout with my Roomba?
If you have a Version 1S System (purchased after Jan. 1st 2017), follow these steps:
If you have a Version 1 System (purchased before Jan. 1st 2017), follow these steps:
If you have a Version 1S System (purchased after Jan. 1st 2017):
If the Scout Hub is offline for 12 hours or less, the Scout motion sensor will automatically time out or “go offline” (disconnect from the Scout Hub).
To reconnect, follow these steps:
If the Scout Hub is offline for 12 hours or more, all Scout sensors will go into “deep sleep” to preserve battery life.
To wake up the sensors and reconnect them with the Scout Hub, follow these steps:
If you have a Version 1 System (purchased before Jan. 1st 2017):
To wake up the motion sensor and reconnect it with the Scout Hub, follow these steps:
Scout motion sensors are passive infrared motion sensors, which are often associated with objects that emit heat. Movement outside of windows or changing shadows can also create false motion triggers. To help prevent false motion events, install Scout motion sensors away from HVAC registers and ensure they are pointed away from windows.
A note on low battery life: If your motion sensor has low battery life, this may cause false motion triggers. When a motion sensor’s batteries are low, the motion sensor is temporarily disabled in your modes until the batteries are replaced. Once the batteries are swapped out with new ones, the sensor is then “Active” again in your modes.
For V1 systems, Scout Motion Sensors have a 30 second warm up delay. Wait approximately 30 seconds until arming is complete before triggering the sensor.
For all system types, make sure your motion sensor is added to your Scout mode(s). Double check your mode settings to ensure your motion sensor is blue (active).
During installation, the Scout Hub chirps when motion is detected to assist with placement and sensor testing. After the installation process is complete, the motion sensor will no longer chirp unless it’s detecting motion while Scout is armed.
Motion events are hidden from the activity feed unless motion is detected while Scout is armed. If Scout is armed and motion is detected, timestamped motion events will appear in your activity feed.
Scout Motion Sensors are not currently pet friendly, but we are working on a pet friendly replacement lens that will be available to current customers. In the meantime, if you’re eager to make the motion sensors work with pets, we’ve found placing a piece of electrical tape over the bottom half of the sensor’s lens has been effective.