Motion Sensor Troubleshooting

    Scout Motion Sensors detect any kind of movement in your home. If your Scout Motion Sensor isn’t pairing, causes false alarms, or is incorrectly tracking events, read below to learn what to do.

    Help! My Scout Motion Sensor isn’t pairing.

    If you have a Version 1S System (purchased after Jan. 1st 2017), follow these steps:

    1. Remove the faceplate and batteries from the motion sensor.
    2. In the Scout app or web dashboard, navigate to the device page pairing screen.
    3. While holding down the reset button (see below), insert the batteries.

    V1S Motion Sensor  

      4. The pairing bars in the app will fill and the Scout Hub will chirp to indicate the sensor is paired.

    If you have a Version 1 System (purchased before Jan. 1st 2017), follow these steps:

    1. Remove the faceplate and batteries from the motion sensor.
    2. In the Scout mobile or web app, navigate to the motion sensor's device page pairing screen.
    3. While on the pairing screen, insert the batteries. When asked to “pull the battery tabs,” find the reset button (see below) and push it with your finger or a pen cap 2-3 times, holding for 2-3 seconds with every push.  Note: If the sensor still refuses to pair, try holding the reset button down for at least 10 seconds. 

    Motion Sensor  

      4. The pairing bars in the app will fill and the hub will chirp to indicate the sensor is paired.

    My motion sensor is offline.

    If you have a Version 1S System (purchased after Jan. 1st 2017):

    If the Scout Hub is offline for  12 hours or less, the Scout motion sensor will automatically time out or “go offline” (disconnect from the Scout Hub).

    To reconnect, follow these steps:

    1. Remove the faceplate.
    2. Locate and push the reset button once. 

    V1S Motion Sensor

      3. Snap the faceplate back into place.

    If the Scout Hub is offline for  12 hours or more, all Scout sensors will go into “deep sleep” to preserve battery life.

    To wake up the sensors and reconnect them with the Scout Hub, follow these steps:

    1. Remove the faceplate.
    2. Remove the batteries.
    3. Re-insert the batteries.
    4. Snap the faceplate back into place.

    Note:

    • If your Scout motion sensor has low/dead batteries, you may need to replace the batteries before repairing the sensor.
    • If the motion sensor is greater than 100 feet from the hub, try shortening the distance between the Scout Hub and the sensor.

    If you have a Version 1 System (purchased before Jan. 1st 2017):

    To wake up the motion sensor and reconnect it with the Scout Hub, follow these steps:

    1. Remove the faceplate and batteries from the Scout motion sensor.
    2. In the Scout mobile or web app, navigate to the motion sensor's device page pairing screen.
    3. While on the pairing screen, insert the batteries. When asked to “pull the battery tabs,” find the reset button (see below) and push it with your finger or a pen cap 2-3 times, holding for 2-3 seconds with every push.  Note: If the sensor still refuses to pair, try holding the reset button down for at least 10 seconds.    

    Motion Sensor

      4. The pairing bars in the app will fill and the hub will chirp to indicate the sensor is paired.

    Note:

    • If your motion sensor has low/dead batteries, you may need to replace the batteries before attempting to re-pair.
    • If the motion sensor is greater than 100 feet from the hub, you may need to shorten the distance between the hub and the motion sensor to prevent it from falling offline.

    My motion sensor is causing false alarms.

    To help prevent false motion events, install Scout motion sensors away from HVAC registers and ensure they are pointed away from windows. Scout motion sensors are passive infrared motion sensors, which are often associated with objects that emit heat. Movement outside of windows or changing shadows can create false motion triggers.

    A note on low battery life: If your motion sensor has low battery life, this may cause false motion triggers. When a motion sensor’s batteries are low, the motion sensor is temporarily disabled in your modes until the batteries are replaced. Once the batteries are swapped out with new ones, the sensor is then “Active” again in your modes.

    Why isn’t my motion sensor setting off my alarm?

    For V1 systems, Scout Motion Sensors have a 30 second warm up delay. Wait approximately 30 seconds until arming is complete before triggering the sensor.

    Additionally, make sure your motion sensor is added to your Scout mode(s). Double check your mode settings to ensure your motion sensor is blue (active).

    My motion sensor isn’t chirping.

    During installation, the Scout Hub chirps when motion is detected to assist with placement and sensor testing. After the installation process is complete, the motion sensor will no longer chirp unless it’s detecting motion while Scout is armed.

    Why aren’t motion events showing in my activity feed?

    Motion events are hidden from the activity feed unless motion is detected while Scout is armed. If Scout is armed and motion is detected, timestamped motion events will appear in your activity feed.

    Are motion sensors pet friendly?

    Scout Motion Sensors are not currently pet friendly, but we are working on a pet friendly replacement lens that will be available to current customers. In the meantime, if you’re eager to make the motion sensors work with pets, we’ve found placing a piece of electrical tape over the bottom half of the sensor’s lens has been effective.

    How do I use Scout with my Roomba?

    Scout Motion Sensors may be triggered by Roomba activity, but we’ve developed a solution using IFTTT.com. For more information, please read our blog post here: Scout and Roomba.