Members and Admins

    Use the Members page to add family and friends to your Scout location, and manage their access.

    How can I add members to my Scout location?
    The invite link in the email is not working.
    What is the difference between an Admin and a Member?
    How can I make a Member an Admin?
    How can I remove members from my location?
    Is there a limit on the amount of members or admins I can add to my location?


    How can I add members to my Scout location?

    To add a new member to your Scout location, follow these steps:

    1. In the Scout mobile app, navigate to the Members page by clicking the key icon at the bottom right.
    2. Click + add new member and input the member's email address.
    3. The new member will receive an invite email from Scout with a link.
      • No email? Check the Spam folder or wait a few minutes for the invite email to arrive.
    4. Next, the new member must follow the link in the email to create a Scout Alarm password.
    5. Once the password has been created, the new member can log in to your Scout Alarm account via the mobile app or web dashboard.

    Please note: For security reasons, the new member invitation link expires after 30 days. If the new member does not click the link within 30 days, they must reset their password by visiting dashboard.scoutalarm.com and clicking the ? icon.

    Back to Top

    The invite link in the email is not working.

    The link expires for security reasons after 30 days. To request a reset password link, visit dashboard.scoutalarm.com and select the ? icon in the password field.

    Back to Top

    What is the difference between an Admin and a Member?

    Members can arm/disarm your Scout Alarm, but they cannot edit your location’s settings or modes. Admins have full access to the Scout Alarm mobile app and the ability to modify settings.

    If you would like someone to have arm/disarm access without being able to view your Scout Alarm settings in the mobile app, we suggest giving them a key fob to arm/disarm.

    Back to Top

    How can I make a Member an Admin?

    On the Members page, you’ll find a toggle for Admin/Member status.

    To make the member an admin:

    1. In the Scout mobile app, navigate to the Members page by clicking the key icon at the bottom right.
    2. Select the member you would like to make an admin.
    3. Click the toggle button to switch the user from a member to an admin.

    Back to Top

    How can I remove members from my location?

    To remove a member:

    1. In the Scout mobile app, navigate to the Members page by clicking the key icon at the bottom right.
    2. Select the member you'd like to remove.
    3. Click the trash icon in the top right.

    To add them back, select + add new member.

    Back to Top

    Is there a limit on the amount of members or admins I can add to my location?

    Nope! There is no limit on the amount of members or admins you can add to your location.  

    Back to Top