Members, Key Fobs, and RFID Stickers

    Use the Members page to add/remove Scout members and activate key fobs/RFID stickers.

    How can I add members to my Scout location?

    To add a new member to your Scout location, follow these steps:

    1. In the Scout mobile app, navigate to the Members page by clicking the key icon at the bottom right.
    2. Click + add new member and input the member's email address.
    3. The new member will receive an invite email from Scout with a link. No email? Check the Spam folder or wait 5-10 minutes for the invite email to arrive.
    4. Next, the new member must follow the link in the email to create a Scout Alarm password.
    5. Once the password has been created, the new member can log in to your Scout Alarm account via the mobile app or web dashboard.

    Please note: For security reasons, the new member invitation link expires after 30 days. If the new member does not click the link within 30 days, he/she must reset their password by visiting dashboard.scoutalarm.com and clicking the question mark icon.

    The invite link in the email is not working.

    After 30 days, the link expires for security reasons. To request a reset password link, visit dashboard.scoutalarm.com and select the question mark icon in the password field.

    What is the difference between an Admin and a Member?

    Members can arm/disarm your Scout Alarm, but they cannot edit your location’s settings or modes. Admins have full access to the Scout Alarm mobile app and the ability to modify settings.

    If you would like someone to have arm/disarm access without being able to view your Scout Alarm settings in the mobile app, we suggest giving them a key fob to arm/disarm.

    How can I make a Member an Admin?

    On the Members page, you’ll find a toggle for Admin/Member status.

    To make the member an admin:

    1. In the Scout mobile app, navigate to the Members page by clicking the key icon at the bottom right.
    2. Select the member you would like to make an admin.
    3. Click the toggle button to switch the user from a member to an admin.

    How can I remove members from my location?

    To remove a member:

    1. In the Scout mobile app, navigate to the Members page by clicking the key icon at the bottom right.
    2. Select the member you'd like to remove.
    3. Click the trash icon in the top right.

    To add them back, select + add new member.

    Is there a limit on the amount of members or admins I can add to my location?

    Nope! There is no limit on the amount of members or admins you can add to your location.  

    How do I register a key fob/RFID sticker?

    During installation, you’ll be prompted to register your key fobs and stickers. However, you can always register them at a later date.

    To register a new key fob/sticker, please follow these steps:

    1. In the Scout mobile app, navigate to the Members page by clicking the key icon at the bottom right.
    2. Under key fobs, select + add new key fob.
    3. Hold your key fob up to a paired door panel. 
    4. Once the RFID is registered, you’ll be prompted to give it a name.
    5. Your registered key fob is now saved to your Scout location!

    Demo of key fob/RFID sticker swipe:

    Can I add more key fobs/RFID stickers to my system?

    Absolutely! To add a new key fob or RFID sticker to your Scout system, follow these steps:

    1. In the Scout mobile app, navigate to the Members page by clicking the key icon at the bottom right.
    2. Click + add new key fob.
    3. Scan your key fob/sticker.
    4. Assign a name to the key fob/sticker.

    What’s the max number of key fobs/RFID stickers I can register?

    No max! You can register an unlimited number of key fobs.

    Do I need to register my key fob/RFID sticker at each door panel?

    Nope! You only need to register your key fob/RFID sticker one time. The key fob/RFID sticker will work with all door panels paired to your hub.

    How do I deactivate a key fob/RFID sticker?

    To temporarily deactivate a key fob or RFID sticker:

    1. In the Scout mobile app, navigate to the Members page by clicking the key icon at the bottom right.
    2. Select the key fob or sticker you wish to deactivate.
    3. Under Status, slide the blue dot to Disabled.

    How do I remove a key fob/RFID sticker?

    To permanently remove a key fob/RFID sticker:

    1. In the Scout mobile app, navigate to the Members page by clicking the key icon at the bottom right.
    2. Select the key fob or sticker you wish to remove.
    3. To delete the key fob/RFID sticker, tap the trash icon.

    To re-add the key fob/RFID sticker, click ‘+ add new key fob.’

    How do I set a schedule for a key fob/RFID sticker?

    You can use the Scout mobile app to create custom schedules for individual key fobs or stickers. To set a schedule:

    1. In the Scout mobile app, navigate to the Members page by clicking the key icon at the bottom right.
    2. Select the key fob or sticker you wish to customize.
    3. Under Status, slide the blue dot to Scheduled.
    4. Customize the schedule for that specific fob or sticker.

    If a key fob or RFID sticker is used to arm/disarm, will it show up in the activity feed?

    Yes. Any arm/disarm request will appear in the Scout activity feed. You can also see which key fob, sticker, or user armed/disarmed your Scout.