Installation Overview & Troubleshooting

    Use this page to answer common installation questions and troubleshoot issues. Click the links below to jump to specific devices:

    Hub
    Door Panel
    Access Sensor
    Motion Sensor
    Water Sensor
    Indoor HD Camera
    First Alert Smoke & CO Detector
    GoControl Glass Break Sensor
    Yale & Kwikset Smart Door Locks


    Hub

    To install the Hub

    1. Login to the Scout mobile app or web dashboard
    2. If this is your first Scout location, follow the steps provided in the Welcome to Scout page
    3. If this is an additional Scout location, select the gear in the top left, and select + add new location
    4. Place Hub next to your Internet router
    5. Plug AC adaptor into Hub and outlet
    6. Confirm the light on the Hub turns on
    7. Plug ethernet cord into back of Hub
    8. Plug the other end into your Internet router
    9. The lights on your hub’s ethernet port will light up to confirm ethernet is connected
    10. Enter the install code listed on the quick start card included in your package
    11. Enter the name of your location
    12. Click Submit and wait for the bars to fill

    My Hub is flashing red/yellow

    Your hub will flash red or yellow when it is disconnected from our servers, please check these settings to connect your hub:

    • Check your hub’s power and ethernet connections. Ensure the LED lights on the back of the hub near the ethernet port are lit when the ethernet cord is plugged in.
    • Try another port on your router.
    • Restart your router. After it’s back online, reconnect the hub.
    • Bypass the router altogether, and plug your Scout hub directly into your modem. If the hub works in your modem, there may be an issue with your router.

    If the hub remains offline, you can view additional troubleshooting steps here

    My install code is invalid

    If you are installing a used Scout system:

    If you are joining an exisiting Scout location:

    • Use the link in the invitation email sent from Scout to create a unique password. You can then log in to the location via the app.

    Please note, the new member invitation link expires after 30 days for security reasons. If you received the invitation 30+ days ago, or are unable to locate the email, click here and reset your password by clicking the "?" icon.

    Scout Hub Light Explanations

    The lights in the Scout Hub provide key information about your Scout’s status:

    • Solid Green - Hub is online and connected to Scout servers via ethernet
    • Flashing Green - Hub is in “pairing mode” and attempting to pair with or test a sensor
    • Solid Yellow - Attempting to connect to Scout’s servers
    • Flashing Yellow - Cannot sign into Scout’s servers
    • Solid Blue - Connected via cellular
    • Flashing Blue - Attempting to connect via cellular
    • Solid Red - (Hub offline/connection issue)
    • Flashing Red - Hub offline/connection issue
    • Flashing White - Active Alarm
    • Solid Purple - Powering Up
    • Turquoise - Firmware update in progress
    • (No Light) - No power: Hub is unplugged or power is out and backup battery is drained

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    Door Panel

    To install the Door Panel

    1. Navigate to the devices menu in the Scout app
    2. Select + add new device > Security > Open/Close > Door Panel
    3. Walk the device to your desired location.
    4. Hold faceplate down and pull battery tabs to engage the battery
    5. Wait for the bars to fill in and the hub to chirp to confirm the panel has paired
    6. Test the RFID reader by swiping a key fob diagonally towards the light
    7. Remove adhesive from main panel
    8. Place panel on door, as close to the edge as possible, and press firmly to ensure adhesion
    9. Use the small panel to test that the device chirps when opened
    10. Remove adhesive from small panel
    11. Place small panel on door frame in a spot that you have confirmed to work, and press firmly to ensure adhesion
    12. Name the door panel and click Finish

    My Door Panel isn’t pairing

    If your door panel does not pair within 3 minutes of pulling the battery tabs, please follow these directions to perform a factory reset on your sensor

    1. Stay on the pairing page that prompts you to pull the battery tabs
    2. Remove the faceplate and batteries from the door panel
    3. Press and hold the sensor's reset button
    4. While holding down the reset button, re-insert the batteries
    5. Release the reset button

    The pairing bars will fill and the door panel will chirp to indicate the sensor is paired.

    My door panel only shows as open

    A door panel will remain in an open state if the magnet attachment is 1/2” or more away from the main sensor panel in any direction.

    Please move the magnet closer to the main panel. Reach out to support@scoutalarm.com for help with installation or additional adhesive.

    My door panel only shows as closed

    If you’ve just starting installing all your devices, make sure the magnet is aligned with the flat side of the main sensor panel. The main panel and thin magnet create a rectangle with four rounded corners when installed correctly.

    If you installed your hub at an earlier date, make sure your monitoring plan is activated. Sensors will remain in their default state if you haven’t activated your monitoring plan within a day or two of installing your hub.

    My Door Panel is too loud!

    We can lower the chirp volume for you! Simply email support@scoutalarm.com and we’ll take care of it.

    If you would prefer to silence your door panel’s chirps entirely, you can do that on the device’s page in the app.

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    Access Sensor

    To install the Access Sensor

    1. Navigate to the devices menu in the Scout app
    2. Select + add new device > Security > Open/Close > Access Sensor
    3. Walk the device to your desired location.
    4. Hold faceplate down and pull battery tabs to engage the battery
    5. Wait for the bars to fill in and the hub to chirp to signal the sensor has paired
    6. Remove adhesive from main sensor
    7. Place panel on moving edge or frame as close to the edge as possible, and press firmly to ensure adhesion
    8. Use the small panel to test that the device chirps when opened in the desired location
    9. Remove adhesive from small panel
    10. Place small panel on moving edge or frame in the confirmed spot, and press firmly to ensure adhesion
    11. Name the access sensor and click Finish

    My Access Sensor isn’t pairing

    If your access sensor does not pair within 3 minutes of pulling the battery tabs, please follow these directions to perform a factory reset on your sensor

    1. Stay on the pairing page that prompts you to pull the battery tabs
    2. Remove the faceplate and battery from the access sensor
    3. Press and hold the sensor's reset button
    4. While holding down the reset button, re-insert the batteries
    5. Release the reset button

    The pairing bars will fill and the hub will chirp to indicate the sensor is paired.

    My access sensor only shows as open

    An access sensor will remain in an open state if the magnet attachment is 1/2” or more away from the main sensor panel in any direction.

    Please move the magnet closer to the main panel. Reach out to support@scoutalarm.com for help with installation or additional adhesive.

    My access sensor only shows as closed

    If you’ve just starting installing all your devices, make sure the magnet is aligned with the flat side of the main sensor panel. The main panel and thin magnet create a rectangle with four rounded corners when installed correctly.

    If you installed your hub at an earlier date, make sure your monitoring plan is activated. Sensors will remain in their default state if you haven’t activated your monitoring plan within a day or two of installing your hub.

    Why isn't my access sensor chirping?

    The Scout hub "chirps" each time the access sensor is opened during installation and when the access sensor's device screen is open.

    After installation, the access sensor will no longer chirp from the hub. If you like the chirp, you can enable it from the sensor's settings screen.

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    Motion Sensor

    To install the Motion Sensor

    1. Navigate to the devices menu in the Scout app
    2. Select + add new device > Security > Motion Sensor
    3. Walk the device to your desired location
    4. Hold faceplate down and remove battery tabs to engage the batteries
    5. Wait for the bars to fill in and the hub to chirp to signal the panel has paired
    6. Mount sensor with or without adhesive (recommended 5-6 ft off the ground)
    7. Test the motion sensor by waving your hand in front of the bulb
    8. Name the motion sensor and click Finish

    My Motion Sensor isn’t pairing

    If your motion sensor does not pair within 3 minutes of pulling the battery tabs, please follow these directions to perform a factory reset on your sensor

    1. Stay on the pairing page that prompts you to pull the battery tabs
    2. Remove the faceplate and batteries from the motion sensor
    3. Press and hold the sensor's reset button
    4. While holding down the reset button, re-insert the batteries
    5. Release the reset button

    The pairing bars will fill and the hub will chirp to indicate the sensor is paired

    Why is my Motion Sensor chirping?

    The Scout hub chirps when motion is detected during installation to assist with placement and sensor testing.

    After the installation process is complete, the motion sensor will no longer chirp unless it’s detecting motion while it’s armed.

    Are the Scout Motion Sensors pet friendly?

    Scout motion sensors are not currently pet friendly, but we are working on a pet friendly solution that will be made available to our current customers.

    In the meantime, if you’re eager to make the motion sensors work with pets, we’ve found placing a piece of electrical tape over the bottom half of the sensor’s lens has been effective to prevent false motion triggers from pets.

    My motion sensor isn't detecting motion

    To test your motion sensor, arm a mode in which the sensor is active. Walk away for a few minutes, then return and try to trigger the motion sensor with your movement.

    If you installed your hub at an earlier date, make sure your monitoring plan is activated. Sensors will remain in their default state if you haven’t activated your monitoring plan within a day or two of installing your hub.

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    Water Sensor

    To install the Water Sensor

    1. Navigate to the devices menu in the Scout app
    2. Select + add new device > Environment > Water
    3. Walk the device to desired location.
    4. Remove top cover and insert CR2 battery
    5. Wait for the bars to fill in and the hub to chirp to signal the panel has paired
    6. Test the sensor by covering the probes on the back and wait for the sensor to beep
    7. Place sensor in your desired location, and attach the extension cable as needed
    8. Add your emergency contact information
    9. Name the water sensor and click Finish

    My Water Sensor isn’t pairing

    If your water sensor does not pair within 3 minutes of pulling the battery tabs, please follow these directions to perform a factory reset on your sensor

    1. Stay on the pairing page that prompts you to pull the battery tabs
    2. Remove the faceplate and battery from the water sensor
    3. Press and hold the sensor's reset button
    4. While holding down the reset button, re-insert the batteries
    5. Release the reset button

    The water sensor's light will flash, the pairing bars will fill, and the hub will chirp to indicate the sensor is paired.

    If your sensor still fails to pair, please contact support@scoutalarm.com so we can assist.

    My Water Sensor isn't detecting water

    The Water Sensor's status will change from Dry to Wet after its sensing probes have come in contact with water. Ensure you are placing water on two of the four probes; if you are using the wire connected probe, make sure the cord is firmly placed in the sensor.

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    Indoor HD Camera

    To pair and install the Scout HD Camera

    1. Navigate to the devices menu in the Scout app
    2. Select + add new device > Cameras > Indoor Camera > Scout Camera
    3. Place the Camera within range of your WiFi network
    4. Connect the power cord to the back of the Camera, and plug it into a power outlet
    5. Next, you’ll connect to your Camera’s WiFi
      • If you’re using iOS, you will be directed to your WiFi settings, where you can find your Camera’s unique network
      • If you’re using Android, the network will be automatically found and connected to
    6. Enter in your WIFI password
    7. If the wrong network was detected, select “Rescan Nearby Networks” at the bottom of the page
    8. Once connected, the camera will reboot. The light will flash green, and turn solid when your camera has connected.
    9. Place the camera on a flat surface, or use the mounting screws to place the camera on a wall or ceiling
    10. Choose in which alarm modes the camera can record and send alerts.
    11. Name your HD Camera and click Finish

    My WiFi network doesn’t show up during pairing

    Select “Rescan Nearby Networks” at the bottom of the page

    The Camera can’t connect to my WiFi network

    Make sure you’re in range of your WiFi network, and be sure that you entered your password correctly.

    ***Please note that the password field is case sensitive.

    My camera isn’t pairing

    Press and hold the reset button on top of the camera for 45 seconds. The light will flash green when your camera has been reset.

    First Alert Z-Combo-G Smoke and CO

    To install the Smoke and CO detector

    1. Navigate to the devices menu in the Scout app
    2. Select + add new device > Environment > Smoke/CO > First Alert
    3. Walk the detector to your desired location
    4. Slide battery drawer open and insert 2 AA batteries
    5. Press and hold the test/silence button while closing the battery tray, wait for device to chirp, and release the button
    6. Wait for the bars to fill in and the hub to chirp to signal the detector has paired
    7. Twist the mounting base clockwise to separate the base and detector
    8. Install the base on your desired location using the provided screws
    9. Line up the guides and twist the detector clockwise onto the base
    10. Once the detector is on the mounting bracket, you can rotate it to adjust alignment
    11. Test the detector by holding down the test button
    12. Add your emergency contact information
    13. Name the Smoke/CO detector and click Finish

    To test the Smoke and Carbon Monoxide detector

    1. Press and hold test button
    2. Ensure the siren emits

    My Smoke/CO detector isn’t pairing

    First, please confirm you have our Version 1S hardware installed.

    • This hardware was released at the beginning of 2017, and can be easily distinguished by the ventilation on the Door Panel faceplates and Hub casing.
    • Please note that Version 1 hardware is not compatible with the Z-Combo-G Smoke & CO detector

    If the sensor fails to chirp when attempting to pair, make sure the batteries are firmly installed, and re-attempt pairing.

    If the sensor chirped when attempting to pair, please follow these steps to pair your smoke detector.

    1. Exit pairing, and navigate to your Hub's device page in the Scout app
    2. Scroll down to the Z-Wave Settings section
    3. Tap Exclusion
    4. Remove your smoke detector's battery drawer
    5. Press and hold the reset button, and re-insert the battery drawer
    6. Release the reset button when you hear a chirp
    7. Re-enter pairing by selecting + add new device > Environment > Smoke/CO > First Alert
    8. When prompted, press and release the reset button

    If the sensor fails to pair, please reach out to support@scoutalarm.com for further assistance.

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    GoControl GB00Z-2 Glass Break Sensor

    To install the Glass Break sensor

    1. Navigate to the devices menu in the Scout app
    2. Select + add new device > Security > Glass Break > GoControl
    3. Walk the device to desired location
    4. Insert 2 CR123A batteries
    5. Press and release the front button
    6. Wait for the bars to fill in and the hub to chirp to signal the detector has paired
    7. Place the Glass Break Sensor 7 to 10 ft high on the opposite wall or adjacent wall to the window being protected.
    8. Affix the base to the desired location utilizing the 3 long mounting screws with anchors that are supplied. NOTE: For wall mounting the test button should be oriented down nearest the floor.
    9. When attaching the detector to the base, match the alignment marks and twist clockwise. If batteries are not present, the red tabs must be held away from the detector.
    10. Test the sensor by pressing the front button, and listening for the hub to chirp
    11. Name the detector and click Finish

    My Glass Break sensor isn’t pairing

    First, please confirm you have our Version 1S hardware installed.

    • This hardware was released at the beginning of 2017, and can be easily distinguished by the ventilation on the Door Panel faceplates and Hub casing.
    • Please note that Version 1 hardware is not compatible with the GB00Z-2 Glass Break sensor.

    If the sensor failed to light up when attempting to pair, make sure the batteries are firmly installed, and re-attempt pairing.

    If the sensor lit up when attempting to pair, please follow these steps to pair your glass break sensor.

    1. Exit pairing, and navigate to your Hub's device page in the Scout app
    2. Scroll down to the Z-Wave Settings section
    3. Tap Exclusion
    4. Press the reset button on the top of your glass break sensor
    5. Confirm the light emits solid green for 2 seconds
    6. Re-enter pairing by selecting + add new device > Security > Glass Break > GoControl
    7. When prompted, press and release the reset button

    If the sensor fails to pair, please reach out to support@scoutalarm.com for further assistance.

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    Yale & Kwikset Smart Door Locks

    To Install the Door Lock

    1. Remove the old lock from your door
    2. Ensure your bore sizes are correct
    3. The face bore is 2 ⅛” in diameter
    4. The edge bore is 1” in diameter
    5. Install the latch, insert the screws and tighten
    6. Insert the strike on the doorframe and make sure it’s aligned with the latch
    7. Install the exterior of the lock, be sure the control wires are installed under the latch, and the tailpiece connects horizontally with the latch
    8. Remove the battery cover and mounting plate from the lock
    9. Guide the wire through the mounting bracket, and insert the 2 long through bolts to attach the plate
    10. Attach the wire to the interior portion of the lock, be sure to guide it through the cable hook
    11. Move the cable out of the way, and insert the tailpiece horizontally
    12. Press the interior portion of the lock firmly against the door
    13. Install the 3 screws to mount the interior portion of the lock
    14. Turn the thumb turn to test the deadbolt
    15. Unlock the deadbolt
    16. Insert the batteries and secure the battery cover *Please be sure to only set the master PIN code manually. Any additional codes can be easily created in the Scout app after pairing.

    Video Tutorial

    View Yale's video tutorial on YouTube.

    To pair the Smart Door Lock sensor

    1. Follow the steps above to install the lock on your door
    2. Make sure you created a master PIN code
    3. Navigate to the devices menu in the Scout app
    4. Select + add new device > Access > Yale or Kwikset
    5. Enter the 4-8 digit master PIN code followed by the # key
    6. Press 7 followed by the # key for “Network Module Settings”
    7. Press 1 followed by the # key for “Join the Network”
    8. The bars in the app will fill in and the hub will chirp once the sensor has paired
    9. Test the lock’s communication by locking and unlocking the door
    10. Configure your settings
    11. Add Lock Users to give people unique access codes
    12. Name the lock, and click Finish

    My lock isn’t pairing

    First, please confirm you have our Version 1S hardware installed.

    • This hardware was released at the beginning of 2017, and can be easily distinguished by the ventilation on the Door Panel faceplates and Hub casing.
    • Please note that Version 1 hardware is not compatible with Smart Door Locks

    If you have Version 1S hardware installed, and are unable to pair your door lock, please follow these steps to pair your door lock.

    1. Exit pairing, and navigate to your Hub's device page in the Scout app
    2. Scroll down to the Z-Wave Settings section
    3. Tap Exclusion
    4. Enter the 4-8 digit Master PIN code followed by the # key
    5. Press the 7 key followed by the # key
    6. Press the 3 key followed by the # key
    7. Re-enter pairing by selecting + add new device > Access > Yale or Kwikset
    8. When prompted, press and release the reset button

    please reach out to support@scoutalarm.com.

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