The Scout Hub is responsible for maintaining continuous wireless communication between all of your Scout sensors. If your Scout Hub is not properly connecting or showing "no signal", read below to learn what to do.
My Scout Hub is flashing between red and/or yellow and is showing as offline. My Scout Hub is showing there’s no cellular signal. My hub is showing a weak cellular signal. Scout Hub Light Explanations
First, check your Scout Hub’s power and ethernet connections. Ensure the LED lights on the back of the hub near the ethernet port light up when the ethernet cord is plugged in.
If everything is properly connected and your internet is up and running, reset your Scout Hub by following these steps:
Remove the power cord from the hub.
Insert a straightened paperclip into the pinhole in the back of the hub.
Verify that the lights have turned off and the hub has reset.
Reconnect the power cord.
After reconnecting the power cord, the light on the front of the Scout Hub will cycle through several different colors until it lands back on green.
If the reset doesn’t work, try these common solutions:
When the Scout Hub is first installed, the cellular reading automatically updates. After installation, the cellular reading refreshes once per day. To refresh your cellular reading manually, contact Scout support at firstname.lastname@example.org or 1-844-AT-SCOUT.
Scout uses the AT&T network with T-Mobile as backup. If you receive better T-Mobile service in your area, please reach out to Scout support and we’ll change your Scout cellular provider.
If you live in a rural area not covered by AT&T/T-Mobile, we may not be able to provide the cellular backup feature. If you live in an area covered by AT&T/T-Mobile and you’re still not receiving a cellular reading, the signal may be blocked and you may need to relocate the Scout Hub in your home. Moving or rotating the hub should do the trick.
If you’re seeing a “poor” signal strength, we suggest moving and/or rotating the Scout Hub. Scout uses AT&T; however, we can switch your service provider to T-Mobile if T-Mobile has better service coverage in your area.
The lights in the Scout Hub provide key information about your Scout’s status: