Door Panel Troubleshooting

    The Scout Door Panel secures the main entry points in your home. If your door panel isn’t pairing, is offline, or tracks events incorrectly, read below to learn what to do.

    Help! My Scout Door Panel isn’t pairing.

    If you have a Version 1S System (purchased after Jan. 1st 2017), follow these steps:

    1. Remove the faceplate and batteries from the Scout Door Panel.
    2. In the Scout mobile or web app, navigate to the Door Panel’s device page pairing screen.
    3. While holding down the reset button (see below), insert the batteries.

    V1S Door Panel  

      4. The pairing bars in the app will fill and the Scout Door Panel will chirp to indicate the sensor is paired.

    If you have a Version 1 System (purchased before Jan. 1st 2017), follow these steps:

    1. Remove the faceplate and batteries from the Scout Door Panel.
    2. In the Scout mobile or web app, navigate to the Door Panel’s device page pairing screen.
    3. While on the pairing screen, insert the batteries. When asked to “pull the battery tabs,” find the reset button (see below) and push it with your finger or a pen cap 2-3 times, holding for 2-3 seconds with every push.  Note: If the sensor still refuses to pair, try holding the reset button down for at least 10 seconds. The light on the door panel should start flashing green.

    Door Panel  

      4.  The pairing bars in the app will fill and the Scout Door Panel will chirp to indicate the sensor is paired.

    My Scout Door Panel is offline.

    If you have a Version 1S System (purchased after Jan. 1st 2017):

    If the Scout Hub is offline for 12 hours or less , the Scout Door Panel will automatically time out or “go offline” (disconnect from the Scout Hub).

    To reconnect, follow these steps:

    1. Remove the faceplate.
    2. Locate and push the reset button once. 

    V1S Door Panel

         3. Snap the faceplate back into place.

    If the Scout Hub is offline for 12 hours or more , all Scout sensors will go into “deep sleep” to preserve battery life.

    To wake up the sensors and reconnect them with the Scout Hub, follow these steps:

    1. Remove the faceplate.
    2. Remove the batteries.
    3. Re-insert the batteries.
    4. Snap the faceplate back into place.

    Note:

    • If your Scout Door Panel has low/dead batteries, you may need to replace the batteries before repairing the sensor.
    • If the door panel is greater than 100 feet from the hub, try shortening the distance between the Scout Hub and the door panel.

    If you have a Version 1 System (purchased before Jan. 1st 2017):

    To wake up the Door Panel and reconnect it with the Scout Hub, follow these steps:

    1. Remove the faceplate and batteries from the Scout Door Panel.
    2. In the Scout mobile or web app, navigate to the Door Panel’s device page pairing screen.
    3. While on the pairing screen, insert the batteries. When asked to “pull the battery tabs,” find the reset button (see below) and push it with your finger or a pen cap 2-3 times, holding for 2-3 seconds with every push.  Note: If the sensor still refuses to pair, try holding the reset button down for at least 10 seconds. The light on the door panel should start flashing green.

    Door Panel    

      4. The pairing bars in the app will fill and the door panel will chirp to indicate the sensor is paired.

    Note:

    • If your door panel has low/dead batteries, you may need to replace the batteries before attempting to pair.
    • If the door panel is greater than 100 feet from the hub, you may need to shorten the distance between the hub and the door panel.

    My Scout Door Panel isn’t setting off my alarm.

    If your door panel isn’t setting off the alarm, follow the steps below:

    1. From your Scout app, click on the Devices icon on the bottom right of your screen. Your paired devices will appear.
    2. Tap on the Scout Door Panel.
    3. Check to see if it says the Scout Door Panel is “offline.”
    4. If the Door Panel is offline, follow the offline steps above. 

    If the Door panel is online, double check your mode settings. Make sure your door panel is assigned to your alarm mode(s).

    My Scout Door Panel doesn’t consistently register each open or close.

    You might need to move the door panel's magnet. If the magnet attachment is more than inch away from the main panel, the sensor will remain in an “open” state.

    Try moving the magnet closer to the main panel. Still having problems? Reach out to us at support@scoutalarm.com for help with installation or additional adhesive.

    Why is the sensor reading as open when it is closed (or vice versa)?

    If the Door Panel is incorrectly reading as opened or closed, follow these steps:

    1. Navigate to the Door Panel testing page.
    2. While the page is open, try opening and closing your door 2-3 times.

    The sensor should automatically correct itself. If it doesn’t, please send us an email at support@scoutalarm.com so we can take a further look. Your door panel may need a firmware update to correct the open/close status.

    My door panel is too loud!

    We’d be happy to lower the chirp volume for you. Simply email support@scoutalarm.com and we’ll take care of it!


    Door Panel Light Explanations

    The lights in the Scout Door Panel provide key information about your Scout’s status:

    • Solid Green - Valid RFID read
    • Flashing Green - Pairing mode
    • Solid Yellow - Invalid RFID read
    • Solid Blue - Attempting to read RFID
    • Flashing Blue - Scout Alarm is unarmed
    • Flashing Red - Cannot connect with Scout Hub
    • Flashing White - Active Alarm
    • Purple Flash - Scout Alarm is armed
    • Turquoise - Firmware update in progress
    • (No Light) - Resting state