Sometimes, plans change. We get it. If your monitoring plan isn’t working for you, or if you’d like to try out a new one, don’t worry. It’s easy to upgrade or downgrade your plan at any time.
You can modify your Scout monitoring plan by following the steps below:
If you upgrade from Always On plan to Always On+:
If you downgrade from Always On+ to Always On:
If you wish to cancel your monitoring plan, please call us at 1-844-AT-SCOUT for help.
Please note: If you cancel your monitoring plan, it will remain active through the end of the billing cycle. When the billing cycle ends, your plan will not auto-renew. If you cancel a yearly plan before the end of your billing cycle, you will be billed at the monthly rate for past months.
Your upgrade is immediate, and your payment will be prorated.
If you're having trouble changing or cancelling your plan, please contact us at firstname.lastname@example.org.