Access Sensor Troubleshooting

    Scout Access Sensors monitor anything in your home that opens or closes (like windows, doors, and cabinets). If your Scout Access Sensor isn’t pairing, is offline, or tracks events incorrectly, read below to learn what to do.

    My Access Sensor isn’t pairing.

    If you have a Version 1S System (purchased after Jan. 1st 2017), follow these steps:

    1. Remove the faceplate and batteries from the Scout Access Sensor.
    2. In the Scout app or web dashboard, navigate to the device page pairing screen.
    3. While holding down the reset button (see below), re-insert the batteries.

    V1S Access Sensor

      4. The pairing bars in the app will fill and the sensor will chirp to indicate that it is paired.

    If you have a Version 1 System (purchased before Jan. 1st 2017), follow these steps:

    1. Remove the faceplate and batteries from the access sensor.
    2. In the Scout mobile or web app, navigate to the access sensor's device page pairing screen.
    3. While on the pairing screen, insert the batteries. When asked to “pull the battery tabs,” find the reset button (see below) and push it with your finger or a pen cap 2-3 times, holding for 2-3 seconds with every push.  Note: If the sensor still refuses to pair, try holding the reset button down for at least 10 seconds. 

    Access Sensor

     4. The pairing bars in the app will fill and the hub will chirp to indicate that it is paired.

    My Access Sensor is offline.

    If you have a Version 1S System (purchased after Jan. 1st 2017):

    If the Scout Hub is offline for 12 hours or less , all sensors will automatically time out or “go offline” (disconnect from the Scout Hub).

    To reconnect, follow these steps:

    1. Remove the faceplate.
    2. Locate and push the sensor’s reset button once.

    V1S Access Sensor    

    3. Snap the faceplate back into place.

    If the Scout Hub is offline for 12 hours or more , all Scout sensors will go into “deep sleep” to preserve battery life.

    To wake up the sensors and reconnect them with the Scout Hub, follow these steps:

    1. Remove the faceplate.
    2. Remove the batteries.
    3. Insert the batteries back into the Scout Door Panel.
    4. Snap the faceplate back into place.

    Note:

    • If your sensor has low/dead batteries, you may need to replace the batteries before repairing the sensor.
    • If the sensor is greater than 100 feet from the Scout Hub, you may need to shorten the distance between the hub and the access sensor.

    If you have a Version 1 System (purchased before Jan. 1st 2017):

    To wake up the sensors and reconnect them with your Scout Hub, follow these steps:

    1. Remove the faceplate and batteries from the access sensor.
    2. In the Scout mobile or web app, navigate to the access sensor's device page pairing screen.
    3. While on the pairing screen, insert the batteries. When asked to “pull the battery tabs,” find the reset button (see below) and push it with your finger or a pen cap 2-3 times, holding for 2-3 seconds with every push.  Note: If the sensor still refuses to pair, try holding the reset button down for at least 10 seconds. 

    Access Sensor

      4. The pairing bars in the app will fill and the hub will chirp to indicate the sensor is paired.

    Note:

    • If your sensor has low/dead batteries, you may need to replace the batteries before repairing the sensor.
    • If the sensor is greater than 100 feet from the hub, you may need to shorten the distance between the hub and the access sensor.

    My access sensor isn’t setting off my alarm.

    If your Scout Access Sensor isn’t setting off the alarm, follow these steps:

    1. From your Scout app, click on the Devices icon on the bottom right of your screen. Your paired devices will appear.
    2. Tap on the sensor.
    3. Check to see if it says the sensor is “offline.”
    4. If the access sensor is offline, follow the "sensor offline" steps above. 

    If the sensor is online, double check your mode settings. Make sure your access sensor is assigned to your alarm mode(s).

    My access sensor doesn’t consistently register each open or close.

    You might need to move the access sensor magnet attachment. If the magnet attachment is more than inch away from the main sensor panel, the sensor will remain in an “open” state.

    Please try moving the magnet closer to the main panel. Still having problems? Reach out to us at support@scoutalarm.com for help with installation or additional adhesive.

    My access sensor isn’t chirping.

    Scout access sensors cannot chirp natively, but you can set the Scout Hub to “chirp” anytime an access sensor opens; simply flip the "Chirp" toggle to the right and ensure it is highlighted blue. The Scout hub will "chirp" anytime this access sensor opens!

    Access Chirp in phone